Arrival
Add walk-ins or customers from the front desk while online join remains connected to the same journey.
Waitlist & Queue
Run the wait without losing the customer.
Turnli keeps arrival, quoted wait, readiness, staff action, and the customer-facing status connected—so the line can move without becoming a collection of separate lists.
Live queue model
Waiting is an operating state, not a spreadsheet.
The queue stays focused on who is waiting, what was promised, what changed, and what the team should do next.
CaptureParty + intent
OperateQuote + call
HandoffSeat or serve
ConnectedExact customer and workflow handoffs
TruthfulLive, stale and fallback states stay distinct
PrivateGuest and staff context stay separated
Plan-awareAvailability follows real entitlements
What this capability owns
Built around the operational job, not a feature checklist.
Turnli keeps the system responsible for the work as the authoritative place to act, while related screens carry the exact context into the handoff.
Quoted wait
Keep the promise visible and surface materially over-quote work without making the estimate look more precise than it is.
Called + ready
Move customers through the state the team is actually using, with exact-entry routing back to the same queue record.
Return context
Keep return windows and active customer context tied to the same entry instead of creating a second line.
How the flow works
One customer journey. Clear steps.
The specific workflow changes by business type, but the operating principle stays the same: preserve intent, preserve context, and hand off deliberately.
Join or check in
Capture who is here and why.
Quote the wait
Set a practical expectation.
Track readiness
See called, returning, and over-quote work.
Hand off
Move the exact customer into Floor or service work when appropriate.
Product guardrails
Useful without pretending to know more than the system knows.
These boundaries are part of the product behavior, not just marketing language.
No fake precision
Wait estimates remain operating guidance, not guaranteed appointment times.
Private customer view
Guests can follow their own status without seeing the internal queue.
Plan-aware depth
Unavailable advanced controls stay out of routine work instead of appearing as disabled clutter.
Buyer questions
What businesses usually need to know.
Availability and exact workflows can differ by plan and business type. The working demos are the fastest way to evaluate the current product behavior.
Does Turnli replace a reservation system?
Queue handles live waiting and walk-in flow. Restaurant reservations remain a separate connected workflow so planned arrivals and live waiting can meet at the host stand without becoming the same record.
Can guests see the entire queue?
No. Turnli is designed around private customer status. Internal queue order, notes, staff controls, and other customers remain inside the business workspace.
Does Turnli automatically promise a wait time?
No. Turnli can preserve quoted waits and surface operating context, but the business remains responsible for the estimate and the customer promise.
Keep evaluating
See how this capability connects to the rest of Turnli.
Turnli is designed as one operating system, so the highest-value proof is how the handoffs behave together.
Try Turnli
See the workflow before creating a workspace.
Open the browser-local demo, then start with the Free plan when you are ready to create a real workspace.