Do customers need the Turnli app?
No. Public join and private status experiences are browser-based.
Turnli for service businesses
Move the line. Assign the work. Keep service moving.
Turnli connects arrival, the live line, stations, active work, customer updates, and manager attention around the way service businesses actually operate.
Service live viewQueue and work in one viewWaiting6customers
In service4active
Open stations2available
Live queueNext up
SRJordan R.Screen repair · 11 minWaiting
COMorgan S.Consultation · checked inReady
PUCasey T.Pickup · 7 minWaiting
Station pulseNow
Station 2Assigned · Jordan R.Assigned
Station 4In service · 16 minActive
Station 5Open nowOpen
Queue Stations Flow Work
Service choiceIntent before arrival
Live queueWaiting and readiness
StationsAssignments and workload
Flow + CommandCompletion and exceptions
A real operating day
From service intent to completion and follow-up.
Each step stays connected so the front desk can move a customer from arrival to active work without losing the reason they came in.
Set up
Services + stations
Configure services and resources around the real operation.
Turnli operating stage01 / 08
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Set upServices + stations
Connected contextTurnli workspace
Service choice
Capture intent
Know what the customer needs before routing them.
Turnli operating stage02 / 08
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Service choiceCapture intent
Connected contextTurnli workspace
Arrival
Recognize customer
Arrival stays attached to the customer journey.
Turnli operating stage03 / 08
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ArrivalRecognize customer
Connected contextTurnli workspace
Queue
Own the wait
Queue owns order, readiness, and customer wait state.
Turnli operating stage04 / 08
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QueueOwn the wait
Connected contextTurnli workspace
Workload
See pressure
Flow provides capacity context without becoming another action owner.
Turnli operating stage05 / 08
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WorkloadSee pressure
Connected contextTurnli workspace
Start service
Assign work
Service Operations owns station/provider assignment and service start.
Turnli operating stage06 / 08
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Start serviceAssign work
Connected contextTurnli workspace
Complete
Close the visit
Completion keeps history and follow-up connected.
Turnli operating stage07 / 08
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CompleteClose the visit
Connected contextTurnli workspace
Command
Handle exceptions
Today surfaces issues and routes back to Queue, Work, or Flow.
Turnli operating stage08 / 08
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CommandHandle exceptions
Connected contextTurnli workspace
Clear ownership
The front desk sees one connected operating picture.
Queue, Service Operations, and Flow stay connected while each screen remains focused on the job the team is doing there.
Turnli workspace
Queue
Waiting order, readiness, return state
Turnli workspace
Service Operations
Resource assignment, start, completion
Turnli workspace
Flow
Workload and capacity context
Customer experience
Customers see the updates they need—not your internal workload.
Private status and communication keep people informed while internal capacity, notes, resources, and management controls remain staff-only.
Public
Business page + join/reserve
Enough information to begin the journey without exposing operational internals.
Private
Customer status
Place, time, and updates are tied to the customer’s own ticket or reservation context.
Team
Visit Context
Staff can understand the connected history without creating a second mutation owner.
Operational command
Put the next issue in front of the manager.
Today surfaces wait pressure, assignments, workload signals, and failures so managers can quickly open the part of Turnli that needs attention.
LiveReconnectingCachedDegraded
Before you try it
Common service-business questions.
See the queue-to-workflow handoff in the demo, then choose the plan that fits the depth of the operation.
Can customers choose what they need before arrival?
Turnli can carry service intent into the live queue so staff can see what the customer is waiting for rather than starting from a blank ticket.
Does the queue become the work board?
No. Queue owns waiting and readiness; service-operation surfaces own assignments and active work. Turnli connects the handoff between them.
Can we start on Free?
Yes. Free runs the core customer flow, while Plus and Pro add deeper operating systems as the business needs them.
Explore the product
Go deeper into the workflows behind this operating model.
These capability pages explain the product behavior and boundaries in more detail.