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Turnli Support

Keep the shift moving.

Find the right Turnli path for setup, guest flow, access, billing, and live operations. Signed-in businesses can open a workspace support ticket directly from the dashboard.

Authenticated workspace ticketsNo passwords or private keys in ticketsFAQ + product guidance

Choose the fastest path

What are you trying to do?

Start with the situation you are in now. Turnli Support keeps product questions separate from workspace-specific issues.

Evaluating TurnliSee the product before setup.

Explore the demo, compare plans, or read the Restaurant and Service Business workflows.

Open the demo →
Setting upCreate the workspace with the right mode.

Start Free, choose Restaurant or Service Business, then configure the operating flow around the real business.

Start free →
Running a shiftKeep account context with the issue.

Signed-in businesses should open workspace support so the ticket stays tied to the active Turnli account.

Workspace support →
Getting started

Choose the workspace that matches the business.

Restaurant mode adds host-stand and Tables & Floor workflows. Service Business mode stays centered on customers, services, and front-desk flow. Turnli Free can be created without a card.

Start a workspace →
Customer experience

Guests do not need a Turnli account.

Public joining, QR entry, kiosk check-in, and private customer status are designed as lightweight browser experiences. Businesses control which surfaces they enable.

See the customer flow →
Live operations

Recover cleanly after a tab sleeps or reconnects.

Turnli live surfaces use realtime updates with authoritative re-fetch and reconnect recovery. If a device has been asleep, returning to the tab should rebuild the latest workspace state.

Open your workspace →
Account & access

Owner, manager, and staff access stay separated.

Workspace controls are role-aware. Billing and higher-risk workspace actions require the appropriate owner or manager access instead of relying on what the screen happens to show.

Business sign in →
Plans & billing

Free starts without a card. Paid billing uses Stripe.

Turnli Free does not require a card. Plus and Pro use Stripe-hosted subscription checkout. During the current launch phase, paid checkout remains in Stripe sandbox and live charges are not enabled yet.

Compare plans →
Plan changes

Plan changes are designed not to erase workspace data.

Scheduled downgrades and cancellation preserve paid access through the active paid period. Existing workspace data is preserved even when a lower plan makes some capabilities unavailable.

Read the current billing terms draft →
Public surfaces

Keep public views separate from staff operations.

TV Queue, kiosk, public joining, and customer status are separate surfaces so a guest-facing screen does not need to expose the full staff workspace.

Explore the demo →
Need account-specific help?

Open a ticket from the workspace.

Signed-in businesses can send a support ticket tied to the active workspace and review the conversation from Turnli Support without posting credentials or secret keys.

Open workspace support →
No matching help topic yet. Try a broader search or open workspace support.

Account-specific support

When the issue belongs to a workspace, keep the context with it.

Turnli’s signed-in support flow attaches the request to the current workspace so account, queue, floor, branding, notification, and access issues can be reviewed with the right business context.