Staff queue, customer status, public wait, kiosk, and TV surfaces should describe the same operating state instead of becoming separate mini-systems.
About Turnli
Built for the minutes
between arrival and service.
The wait is part of the customer experience—even when nobody planned for it to be. Turnli is being built to give real-world businesses one calm, connected place to manage that moment without forcing guests into another app or turning the front desk into a maze of disconnected tools.
Product principles
Calm for the team. Clear for the customer.
Turnli’s design choices come back to a few practical ideas about how software should behave during a real shift.
A person waiting for a table or service should not need to create another password just to understand where they stand.
The staff workspace should make the next action obvious during a rush, not require a training manual for every shift.
When a browser sleeps, reconnects, or falls behind, the product should rebuild from authoritative state instead of quietly staying stale.
Public displays and customer status views should expose only what they need, while higher-risk controls stay inside role-aware staff access.
Restaurant and Service Business modes share a foundation so a business can add capacity and tools without replacing the operating system around the wait.
The connected system
Turnli is more than a digital list.
The product is being built around the entire handoff from arrival to service—while keeping each surface focused on the person using it.
Staff workspace
TeamQueue, wait, services, roles, and operations.
Join & kiosk
ArrivalFast browser-based arrival without a customer account.
Private customer status
GuestPosition, wait context, and readiness without exposing the staff workspace.
Public queue display
SharedPrivacy-safe progress for the room.
Tables & Floor
RestaurantRestaurant floor context connected back to the live wait.
Where Turnli is now
Launch preparation, with the real product already taking shape.The public website, Restaurant and Service Business experiences, support surfaces, Free plan, workspace setup, and Stripe sandbox billing path are being hardened together so the first businesses see one coherent product from the first click through the live shift.